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We are iCollege

Established in 2003 under the parent company XpertSkills, iCollege is one of the most trusted marketplaces in E-Learning. Our dedication transcends mere content – we source learning products from only the best suppliers and vendors across the globe so you have the widest selection of educational courses designed to equip you for success.

Headquartered in stunning South Africa, our distributed company spans 3 continents with employees in the U.S., India, and of course, South Africa. Our customers call more than 120 countries home. We're proud to say iCollege is trusted by leading organizations in major tech hubs, including Silicon Valley, to train and equip employees to be the very best that they can be.

Whether partnering with Fortune 500 companies or being part of an individual's journey toward career growth, we are committed to the success of all who trust us as their source for education and training.

Contact Details:

Web: www.xpertskills.com
Skype: xpertskills
Mail: info@xpertskills.com

Physical Address:

Head Office - South Africa
16 Monte Carlo Crescent
Kyalami business Park
Johannesburg
South Africa 1684

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Accredited ISO/IEC 20,000:2018

E-COURSE:

Accredited ISO/IEC 20,000:2018

Instructor-led, video based E-Learning course.
Instructor: ITProTV

ITProTV delivers the IT instruction that you need to advance or launch your IT career in a fun and creative way. With attractive studios and an interactive, talk-show style format, you'll watch more and learn more. From CompTIA, Cisco, and Microsoft to Security and Cloud Fundamentals, you can learn it all. Dive deep into one or master many with the friendly faces of IT training.

  1. ISO/IEC 20000 FOUNDATION
1
Start
Overview
2
Start
The Foundation Exam
3
Start
Concepts Of Service Management
4
Start
Concepts Of ISO/IEC 20,000
5
Start
What Is A Service Management System
6
Start
SMS: Context Of The Organization
7
Start
SMS: Leadership And Risk Management
8
Start
SMS: 3rd Parties, Documentation, Resource Mgmt
9
Start
Scope, Plan And Support The SMS
10
Start
SMS: Performance Evaluation And Improvement
11
Start
Service Design And Transition
12
Start
Service Catalog, Service Asset, Configuration Mgmt
13
Start
BRM, SLM, Supplier Management
14
Start
Budgeting, Accounting, Demand, Capacity Mgmt
15
Start
Change Mgmt, Release And Deployment
16
Start
Service Request, Incident, Problem Mgmt
17
Start
Availability, Continuity, Security Mgmt
18
Start
August 2019 Update
19
Start
Exam Preparation
20
Start
Sample Paper
21
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Sample Paper Part 2
E-COURSE Instructor-led, video based E-Learning course.
USD 19
  • 8:30:00
    Hours of learning
  • Receive a Certificate of Excellence on successful completion
  • Presented by highly qualified, industry leading experts
  • 12 Months access
  • 10-Day money-back guarantee
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