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Established in 2003 under the parent company XpertSkills, iCollege is one of the most trusted marketplaces in E-Learning. Our dedication transcends mere content – we source learning products from only the best suppliers and vendors across the globe so you have the widest selection of educational courses designed to equip you for success.

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Accredited VeriSM Foundation

E-COURSE:

Accredited VeriSM Foundation

Instructor-led, video based E-Learning course.
Overview

VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.

Objectives
  • Define the elements of organizational governance (evaluate, direct, monitor).
  • Describe the impact of digital transformation on service management.
  • Explain methods to overcome team challenges (silos, virtual teams).
  • Define the elements of the VeriSM™ model.
  • Explain how VeriSM™ re-defines service management.
  • Explain how VeriSM™ uses the management mesh to create and support services.
  • Explain the elements within each of the four stages of the VeriSM™ Model:
  • Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice.
  • Define the importance of considering Shift Left, Customer Experience/User Experience, Continuous Delivery practices in service delivery.
  • Explain the benefits of cloud, virtualization, and automation.
  • Explain the impact of big data, internet of things, mobile computing, bring your own device on service management.
  • Define serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization in relation to service delivery.
  • Identify steps to initiate an improvement program based on VeriSM™.
Target Audience

VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within a Service Management environment. This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals.

Instructor: ITProTV

ITProTV delivers the IT instruction that you need to advance or launch your IT career in a fun and creative way. With attractive studios and an interactive, talk-show style format, you'll watch more and learn more. From CompTIA, Cisco, and Microsoft to Security and Cloud Fundamentals, you can learn it all. Dive deep into one or master many with the friendly faces of IT training.

  1. VERISM FOUNDATION
1
Start
Introduction To VeriSM
2
Start
The VeriSM Qualification
3
Start
Organisational Context
4
Start
Organisational Context Part 2
5
Start
Organisational Context Part 3
6
Start
Digital Transformation
6
Start
Organisational Governance
7
Start
Service Culture
8
Start
Organisational Structure
9
Start
Service Management Challenges
10
Start
Service Management Challenges Part 2
11
Start
The VeriSM Model
12
Start
The VeriSM Model Part 2
13
Start
The Management Mesh
13
Start
VeriSM Stages: Define
14
Start
VeriSM Stages: Produce
15
Start
VeriSM Stages: Provide
16
Start
VeriSM Stages: Respond
17
Start
Adapting The VeriSM Model
18
Start
Progressive Management Practices: Agile
19
Start
Progressive Management Practices: Agile Part 2
20
Start
Progressive Management Practices: DevOps
21
Start
Progressive Management Practices: SIAM
22
Start
Progressive Management Practices: Lean
23
Start
Progressive Management Practices: Shift Left
24
Start
Progressive Management Practices: CX / UX
25
Start
Progressive Practice: Continous Delivey
26
Start
Innovative Technologies
27
Start
Technologies: Cloud And Virtualisation
29
Start
Technologies: Automating, Big Data And IoT
30
Start
Technologies: Mobile Computing
31
Start
Getting Started With VeriSM
32
Start
Exam Review
33
Start
Exam Review Part 2
E-COURSE Instructor-led, video based E-Learning course.
USD 19
  • 14:39:00
    Hours of learning
  • Receive a Certificate of Excellence on successful completion
  • Presented by highly qualified, industry leading experts
  • 12 Months access
  • 10-Day money-back guarantee
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