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We are iCollege

Established in 2003 under the parent company XpertSkills, iCollege is one of the most trusted marketplaces in E-Learning. Our dedication transcends mere content – we source learning products from only the best suppliers and vendors across the globe so you have the widest selection of educational courses designed to equip you for success.

Headquartered in stunning South Africa, our distributed company spans 3 continents with employees in the U.S., India, and of course, South Africa. Our customers call more than 120 countries home. We're proud to say iCollege is trusted by leading organizations in major tech hubs, including Silicon Valley, to train and equip employees to be the very best that they can be.

Whether partnering with Fortune 500 companies or being part of an individual's journey toward career growth, we are committed to the success of all who trust us as their source for education and training.

Contact Details:

Web: www.xpertskills.com
Skype: xpertskills
Mail: info@xpertskills.com

Physical Address:

Head Office - South Africa
16 Monte Carlo Crescent
Kyalami business Park
Johannesburg
South Africa 1684

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Customer Service Skills for Techies

EDUTAINMENT COURSE

Customer Service Skills for Techies

Interactive and entertaining talk-show style format presented by industry leading experts.
Overview

As the title suggests this series looks at customer service skills,  specifically for those in a technical role.  This series explores the world of interpersonal skills,  as well as principles for effective communication and also takes a look at the most common issues reported to the Service Desk.  This series is intented for those with a passion for good customer service;  those who want to improve their communication skills,  as well as those who are looking at a career in a service desk environment.

Objectives
  • Explores the world of interpersonal skills
  • Principles for effective communication
  • Look at the most common issues reported to the Service Desk.
Target Audience
  • Who want to improve their communication skills
  • Those who are looking at a career in a service desk environment.
Instructor: ITProTV

ITProTV delivers the IT instruction that you need to advance or launch your IT career in a fun and creative way. With attractive studios and an interactive, talk-show style format, you'll watch more and learn more. From CompTIA, Cisco, and Microsoft to Security and Cloud Fundamentals, you can learn it all. Dive deep into one or master many with the friendly faces of IT training.

EDUTAINMENT COURSE
?Interactive and entertaining talk-show style format presented by industry leading experts.
USD 59
  • 10:29:00
    Hours of learning
  • Receive a Certificate of Excellence on successful completion
  • Presented by highly qualified, industry leading experts
  • 12 Months Access (Unless indicated otherwise)
  • 10-Day money-back guarantee
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