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Information Technology Infrastructure Library ( ITIL ) - Foundation

EDUTAINMENT COURSE E-Learning

Information Technology Infrastructure Library ( ITIL ) - Foundation

Interactive and entertaining talk-show style format presented by industry leading experts.
Overview

Most people that work in information technology don't have a proper understanding of how their skills underpin the business they work in. In this course, ITIL® Foundation: Core Concepts, you'll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively.

Learners are provided with real-world projects, assessments, and presentations to prepare competently for their ITIL® Foundation certification exam.

Objectives
  • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required for the ITIL Foundation exam.
  • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement.
  • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience.
  • Understand how to apply lean principles and automate standard tasks to improve efficiency of ITSM processes.
  • Save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes.
  • Align IT services with the needs of your organization.
Target Audience
  • IT Managers/Support Teams
  • IT Architects, Planners and Consultants
  • System Administrators/Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management Team/Development Team
  • Process Owners/Practitioners

Module 1: The ITIL Qualification Scheme

1.1 Intro

1.2 About Scheme

1.3 Levels Of Qualifications

1.4 Qualification Bodies

1.5 The ITIL Foundation Certification Stubble

Module 2: Introduction to Service Management

2.1 Service And Service Management ­Part 1

2.2 Service And Service Management ­Part 2

2.3 Service Management Processes­ Part 1

2.4 Service Management Processes­ Part 2

2.5 Service Management Best Practices And Summary

Module 3: ITIL® and the Service Lifecycle

3.1 Service Management Practices

3.2 Why ITIL®

3.3 The Service Lifecycle

Module 4: Service Strategy

4.1 Service Strategy Purpose And Objectives

4.2 Service Strategy Scope

4.3 Business Value Stubble

4.4 Key Principles ­Part 1

4.5 Key Principles­ Part 2

4.6 Service Stragey Processes

Module 5: Service Design

5.1 Service Design Purpose And Objectives

5.2 Scope Of Service Design

5.3 Business Value Service Design

5.4 Service Design Key Principles

5.5 Service Design Processes­ Part 1

5.6 Service Design Processes ­Part 2

5.7 Service Design Processes­ Part 3

5.8 Service Design Processes ­Part 4

Module 6: Service Transition

6.1 Service Transition Purpose And Objectives

6.2 Service Transition Scope And Business Value

6.3 Service Transition Key Principles

6.4 Service Transition Processes ­Part 1

6.5 Service Transition Processes­ Part 2

6.6 Service Transition Processes­ Part 3

6.7 Service Transition Processes­ Part 4

Module 7: Service Operation

7.1 Intro To Service Operation

7.2 Service Operation Basic Concepts

7.3 Service Operation Processes ­Part 1

7.4 Service Operation Processes­ Part 2

7.5 Service Operation Access Management

7.6 Service Operation Functions

Module 8: Continual Service Improvement

8.1 Continual Service Improvement Purpose Objectives AndScope

8.2 Continual Service Improvement Key Principles

8.3 Continual Service Improvement Processes

Module 9: Service Management Technology

9.1 SMT

9.2 SMT Service Automation

9.3 SMT Service Analytics

Module 10: How it all Fits Together

10.1 How It All Fits Together

10.2 Outro

  1. ITIL Version 3 Foundations
1
Start
Introduction
1
Start
Introduction
2
Start
Version 2
2
Start
Version 2
3
Start
Service Lifecycle
  1. Module 1
5
Start
Continual Service Improvement
6
Start
Foundations and Cycles
7
Start
Public vs. Proprietary
8
Start
Plan-Do-Check-Act Cycle
9
Start
Process Model
10
Start
Core Components
11
Start
Responsible-Accountable-Consulted-Informed
12
Start
Guiding Principles
13
Start
7-Step Process
14
Start
Terms
15
Start
Test Prep
15
Start
Test Prep
16
Start
Review
16
Start
Review
  1. Module 2
17
Start
Service Lifecycle
17
Start
Service Lifecycle
18
Start
Phases
19
Start
Lifecycle Model
20
Start
Provider Benefits
21
Start
Customer Benefits
22
Start
Automation and Service Management
23
Start
Governance
24
Start
Strategy Phase Process
24
Start
Strategy Phase Process
25
Start
Design Phase Process
26
Start
Transition Phase Process
27
Start
Operation Phase Process
28
Start
Improvement Phase Process
29
Start
Test Prep
30
Start
Review
30
Start
Review
  1. Module 3
31
Start
Service Strategy
31
Start
Service Strategy
32
Start
Vetting Service Strategy
33
Start
Value Creation
34
Start
Difference of Service
34
Start
Difference of Service
34
Start
Difference of Service
34
Start
Difference of Service
35
Start
Utility and Warranty
36
Start
Resources and Capabilities
37
Start
Strategic Assets Positioning
38
Start
Service Management
39
Start
Business Case
40
Start
Service Model
41
Start
Risk Management
42
Start
Service Strategy Processes
43
Start
Service Portfolio Management
43
Start
Service Portfolio Management
44
Start
The Service Portfolio
44
Start
The Service Portfolio
45
Start
Demand Management
45
Start
Demand Management
46
Start
Financial Management
46
Start
Financial Management
46
Start
Financial Management
47
Start
Test Prep
48
Start
Review
48
Start
Review
  1. Module 4
49
Start
Service Design
49
Start
Service Design
49
Start
Service Design
49
Start
Service Design
50
Start
Service Design Package
51
Start
Business Change Process Model
52
Start
Design Management
53
Start
Five Aspects of Service Design
54
Start
Service Solutions
55
Start
Service Portfolio
56
Start
Service Status
57
Start
Management Systems and Tech Architectures
58
Start
Process Design
58
Start
Process Design
58
Start
Process Design
58
Start
Process Design
58
Start
Process Design
59
Start
Measurement, Methods and Metrics
60
Start
The Four P's of Design
61
Start
Design Constraints
61
Start
Design Constraints
62
Start
Design Coordination
63
Start
Service Catalog Management
63
Start
Service Catalog Management
64
Start
Service Level Management
64
Start
Service Level Management
64
Start
Service Level Management
65
Start
Availability Management
65
Start
Availability Management
65
Start
Availability Management
66
Start
Capacity Management
67
Start
IT Service Continuity Management
68
Start
Information Security Management
69
Start
Supplier Management
70
Start
Test Prep
71
Start
Review
71
Start
Review
  1. Module 5
72
Start
Service Transition
72
Start
Service Transition
72
Start
Service Transition
72
Start
Service Transition
73
Start
Change Management
73
Start
Change Management
73
Start
Change Management
74
Start
The Seven R's of Change
75
Start
Service Assets and Configuration Management
76
Start
Knowledge Management
77
Start
Release and Deployment Management
78
Start
Transition Planning and Support
79
Start
Service Validation and Testing
80
Start
Test Prep
81
Start
Review
81
Start
Review
  1. Module 6
82
Start
Service Operation
82
Start
Service Operation
82
Start
Service Operation
82
Start
Service Operation
83
Start
Incident Management
83
Start
Incident Management
84
Start
Problem Management
84
Start
Problem Management
84
Start
Problem Management
84
Start
Problem Management
85
Start
Event Management
86
Start
Event Classification
87
Start
Request Fulfillment
88
Start
Access Management
89
Start
Service Desk
90
Start
Technical Management
91
Start
Application Management
92
Start
IT Operations Management
93
Start
Test Prep
94
Start
Review
94
Start
Review
  1. Final Review
95
Start
Service Lifecycle
95
Start
Service Lifecycle
95
Start
Service Lifecycle
95
Start
Service Lifecycle
95
Start
Service Lifecycle
95
Start
Service Lifecycle
95
Start
Service Lifecycle
95
Start
Service Lifecycle
96
Start
Service Strategy
96
Start
Service Strategy
96
Start
Service Strategy
96
Start
Service Strategy
96
Start
Service Strategy
96
Start
Service Strategy
97
Start
Service Design
97
Start
Service Design
97
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Service Design
97
Start
Service Design
97
Start
Service Design
97
Start
Service Design
97
Start
Service Design
97
Start
Service Design
97
Start
Service Design
97
Start
Service Design
97
Start
Service Design
97
Start
Service Design
97
Start
Service Design
98
Start
Service Transition
98
Start
Service Transition
98
Start
Service Transition
98
Start
Service Transition
98
Start
Service Transition
98
Start
Service Transition
99
Start
Service Operation
99
Start
Service Operation
99
Start
Service Operation
99
Start
Service Operation
99
Start
Service Operation
EDUTAINMENT COURSE E-Learning
?Interactive and entertaining talk-show style format presented by industry leading experts.
USD 59
  • 08:04:22
    Hours of learning
  • Receive a Certificate of Excellence on successful completion
  • Presented by highly qualified, industry leading experts
  • 12 Months Access (Unless indicated otherwise)
  • 10-Day money-back guarantee
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