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XpertSkills - the parent company under which iCollege operates - was established in South Africa in 2003 and since then, we have grown globally in leaps and bounds with customers and partners in more than 120 countries. With employees on 3 continents and as a next-generation, virtual organization we are unconstrained by the limits that are usually associated with traditional “brick & mortar” companies.

This allows us to focus, without distraction, on reaching our ultimate goal – ensuring your ongoing success – by providing affordable, reliable, high quality and relevant learning products whilst remaining innovative and agile.

Contact Details:

Web: www.xpertskills.com
Skype: xpertskills
Mail: info@xpertskills.com

Physical Address:

Head Office - South Africa
16 Monte Carlo Crescent
Kyalami business Park
Johannesburg
South Africa 1684

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Information Technology Infrastructure Library ( ITIL ) - Foundation

E-COURSE:

Information Technology Infrastructure Library ( ITIL ) - Foundation

Instructor-led video course with presentations, workbooks, games, flashcards and quizzes.
Overview

Most people that work in information technology don't have a proper understanding of how their skills underpin the business they work in. In this course, ITIL® Foundation: Core Concepts, you'll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively.

Learners are provided with real-world projects, assessments, and presentations to prepare competently for their ITIL® Foundation certification exam.

Objectives
  • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required for the ITIL Foundation exam.
  • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement.
  • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience.
  • Understand how to apply lean principles and automate standard tasks to improve efficiency of ITSM processes.
  • Save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes.
  • Align IT services with the needs of your organization.
Target Audience
  • IT Managers/Support Teams
  • IT Architects, Planners and Consultants
  • System Administrators/Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management Team/Development Team
  • Process Owners/Practitioners

Module 1: The ITIL Qualification Scheme

1.1 Intro

1.2 About Scheme

1.3 Levels Of Qualifications

1.4 Qualification Bodies

1.5 The ITIL Foundation Certification Stubble

Module 2: Introduction to Service Management

2.1 Service And Service Management ­Part 1

2.2 Service And Service Management ­Part 2

2.3 Service Management Processes­ Part 1

2.4 Service Management Processes­ Part 2

2.5 Service Management Best Practices And Summary

Module 3: ITIL® and the Service Lifecycle

3.1 Service Management Practices

3.2 Why ITIL®

3.3 The Service Lifecycle

Module 4: Service Strategy

4.1 Service Strategy Purpose And Objectives

4.2 Service Strategy Scope

4.3 Business Value Stubble

4.4 Key Principles ­Part 1

4.5 Key Principles­ Part 2

4.6 Service Stragey Processes

Module 5: Service Design

5.1 Service Design Purpose And Objectives

5.2 Scope Of Service Design

5.3 Business Value Service Design

5.4 Service Design Key Principles

5.5 Service Design Processes­ Part 1

5.6 Service Design Processes ­Part 2

5.7 Service Design Processes­ Part 3

5.8 Service Design Processes ­Part 4

Module 6: Service Transition

6.1 Service Transition Purpose And Objectives

6.2 Service Transition Scope And Business Value

6.3 Service Transition Key Principles

6.4 Service Transition Processes ­Part 1

6.5 Service Transition Processes­ Part 2

6.6 Service Transition Processes­ Part 3

6.7 Service Transition Processes­ Part 4

Module 7: Service Operation

7.1 Intro To Service Operation

7.2 Service Operation Basic Concepts

7.3 Service Operation Processes ­Part 1

7.4 Service Operation Processes­ Part 2

7.5 Service Operation Access Management

7.6 Service Operation Functions

Module 8: Continual Service Improvement

8.1 Continual Service Improvement Purpose Objectives AndScope

8.2 Continual Service Improvement Key Principles

8.3 Continual Service Improvement Processes

Module 9: Service Management Technology

9.1 SMT

9.2 SMT Service Automation

9.3 SMT Service Analytics

Module 10: How it all Fits Together

10.1 How It All Fits Together

10.2 Outro

  1. Module 1
5
Start
Continual Service Improvement
6
Start
Foundations and Cycles
7
Start
Public vs. Proprietary
8
Start
Plan-Do-Check-Act Cycle
9
Start
Process Model
10
Start
Core Components
11
Start
Responsible-Accountable-Consulted-Informed
12
Start
Guiding Principles
13
Start
7-Step Process
14
Start
Terms
15
Start
Test Prep
15
Start
Test Prep
16
Start
Review
16
Start
Review
  1. Module 2
17
Start
Service Lifecycle
17
Start
Service Lifecycle
18
Start
Phases
19
Start
Lifecycle Model
20
Start
Provider Benefits
21
Start
Customer Benefits
22
Start
Automation and Service Management
23
Start
Governance
24
Start
Strategy Phase Process
24
Start
Strategy Phase Process
25
Start
Design Phase Process
26
Start
Transition Phase Process
27
Start
Operation Phase Process
28
Start
Improvement Phase Process
29
Start
Test Prep
30
Start
Review
E-COURSE E-Learning Expert-led video course with presentations, workbooks, quizzes, games and flashcards.
USD 195 USD 95 51% OFF
  • 08:04:22
    + Hours Of learning
  • Includes video, presentations, workbooks, quizzes, flashcards & games
  • Receive a Certificate of Excellence on successful completion
  • Presented by highly qualified, industry leading experts
  • 12 Months access (Unless indicated otherwise)
  • 10-Day money-back guarantee
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