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Information Technology Infrastructure Library (ITIL) - Service Operation

Interactive and entertaining talk-show style format presented by industry leading experts.
ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

ITIL framework uses Key performance indicators to measure the IT department's performance, progress, problems and also to continually improve the service. ITIL is very flexible, scalable and versatile which makes any IT department implement these methodologies. This framework is useful to document the process, functions, and roles in IT Service Management.

Target Audience
  • This course is for any Science & Technology Professionals
  • This course is for Project Managers
  • This course is for IT Service Managers

Module 1: Service Operation Introduction

 1.1 Introduction

 1.2 Syllabus Exam Overview And Testing Tips

 1.3 Service Operation Introduction Part 1

 1.4 Service Operation Introduction Part 2

 1.5 Service Operation Introduction Part 3

 1.6 Service Operation Introduction Part 4

 1.7 Service Operation Introduction Part 5

Module 2: Service Management As a Practice

 2.1 Service Management As A Practice Part 1

 2.2 Service Management As A Practice Part 2

 2.3 Service Management As A Practice Part 3

Module 3: Service Operation Principles

 3.1 Service Operation Principles Part 1

 3.2 Service Operation Principles Part 2

 3.3 Service Operation Principles Part 3

 3.4 Service Operation Principles Part 4

Module 4: Service Operation Process

 4.1 Service Operation Process Part 1

 4.2 Service Operation Process Part 2

 4.3 Service Operation Process Part 3

 4.4 Incident Management Part 1

 4.5 Incident Management Part 2

 4.6 Problem Management

 4.7 Request Fulfillment

 4.8 Access Management

Module 5: Common Service Operation Activities

 5.1 Common Service Operation Activities Part 1

 5.2 Common Service Operation Activities Part 2

 5.3 Common Service Operation Activities Part 3

 5.4 Common Service Operation Activities Part 4

Module 6: Organizing For Service Operation

 6.1 Organizing For Service Operation Part 1

 6.2 Organizing For Service Operation Part 2

 6.3 Organizing For Service Operation Part 3

 6.4 Roles Part 1

 6.5 Roles Part 2

Module 7: Technology Considerations

 7.1 Technology Considerations

Module 8: Service Operation

 8.1 Implementation Of Service Operation

 8.2 Challenges, Risks, And Critical Success Factors

 8.3 Conclusion

?Interactive and entertaining talk-show style format presented by industry leading experts.
  • 10:02:02 Hours of learning
  • Receive a Certificate of Excellence on successful completion
  • Presented by highly qualified, industry leading experts
  • 12 Months access
  • 10-Day money-back guarantee
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