Existing User Login

New User? Create An Account

Request new password

We Are All About You

XpertSkills - the parent company under which iCollege operates - was established in South Africa in 2003 and since then, we have grown globally in leaps and bounds with customers and partners in more than 120 countries. With employees on 3 continents and as a next-generation, virtual organization we are unconstrained by the limits that are usually associated with traditional “brick & mortar” companies.

This allows us to focus, without distraction, on reaching our ultimate goal – ensuring your ongoing success – by providing affordable, reliable, high quality and relevant learning products whilst remaining innovative and agile.

Contact Details:

Web: www.xpertskills.com
Skype: xpertskills
Mail: info@xpertskills.com

Physical Address:

Head Office - South Africa
16 Monte Carlo Crescent
Kyalami business Park
South Africa 1684

You are here

courses popup callback


SalesForce 2015: Power User

Instructor-led video course with presentations, workbooks, games, flashcards and quizzes.
With Sales Force being the most popular CRM in the world, having a strong base of knowledge in Sales Force not only enhances your marketability but also gives you skills that will allow you to be more efficient in day to day use of the software. This course covers all aspects of SalesForce use from beginner’s level operation to advanced skills for experienced users. Some of the topics included in this course include; contact management, sales force engage, sales collaboration, marketing automation, sales data/reporting and much more.
Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy and literacy.
Target Audience
  • Digital Marketing Professional
  • Business Analyst
  • Customer Relations Management
  • CRM Business Analyst

Module 1: Intro To SalesForce Automation

1.1 Course And Instructor Introduction

1.2 What Is Salesforce Automation?

1.3 Salesforce Automation System Overview

1.4 Why Salesforce?

Module 2: Working With The SalesForce System

2.1 Creating Accounts And Contacts

2.2 Creating Leads And Opportunities

2.3 Sales Process - Part 1

2.4 Sales Process - Part 2

2.5 Sales Process - Part 3

2.6 Sales Process - Part 4

2.7 Leads Through Social Channels

Module 3: SalesForce Solution

3.1 Core Problems

3.2 Managing Accounts

3.3 Badges And Campaigns

3.4 Custom Apps

Module 4: Salesforce Admin

4.1 Introduction To RDBMS

4.2 Introduction To The Cloud

4.3 Introduction To Virtual Machines - Part 1

4.4 Introduction To Virtual Machines - Part 2

4.5 Salesforce Development

4.6 Introduction To Building In The Cloud

4.7 Salesforce Set Up

Module 5: Migrating To SalesForce

5.1 Tasks To Complete Before Migration - Part 1

5.2 Tasks To Complete Before Migration - Part 2

5.3 Frequently Asked Questions - Part 1

5.4 Frequently Asked Questions - Part 2

5.5 Frequently Asked Questions - Part 3

5.6 Frequently Asked Questions - Part 4

5.7 Frequently Asked Questions - Part 5

5.8 Frequently Asked Questions - Part 6

5.9 Frequently Asked Questions - Part 7

5.10 Frequently Asked Questions - Part 8

5.11 Frequently Asked Questions - Part 9

Module 6: Course Conclusion

6.1 The Salesforce Solution

6.1 Conclusion

E-COURSE Expert-led video course with presentations, workbooks, quizzes, games and flashcards.
  • 07:17:10+ Hours Of learning
  • Includes video, presentations, workbooks, quizzes, flashcards & games
  • Receive a Certificate of Excellence on successful completion
  • Presented by highly qualified, industry leading experts
  • 12 Months access
  • 10-Day money-back guarantee
Back to Top