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We Are All About You

XpertSkills - the parent company under which iCollege operates - was established in South Africa in 2003 and since then, we have grown globally in leaps and bounds with customers and partners in more than 120 countries. With employees on 3 continents and as a next-generation, virtual organization we are unconstrained by the limits that are usually associated with traditional “brick & mortar” companies.

This allows us to focus, without distraction, on reaching our ultimate goal – ensuring your ongoing success – by providing affordable, reliable, high quality and relevant learning products whilst remaining innovative and agile.

Contact Details:

Web: www.xpertskills.com
Skype: xpertskills
Mail: info@xpertskills.com

Physical Address:

Head Office - South Africa
16 Monte Carlo Crescent
Kyalami business Park
Johannesburg
South Africa 1684

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E-COURSE:

Information Technology Infrastructure Library (ITIL) - Foundation

Instructor-led video course with presentations, workbooks, games, flashcards and quizzes.
Overview

Most people that work in information technology don't have a proper understanding of how their skills underpin the business they work in. In this course, ITIL® Foundation: Core Concepts, you'll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively.

Learners are provided with real-world projects, assessments, and presentations to prepare competently for their ITIL® Foundation certification exam.

Objectives
  • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required for the ITIL Foundation exam.
  • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement.
  • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience.
  • Understand how to apply lean principles and automate standard tasks to improve efficiency of ITSM processes.
  • Save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes.
  • Align IT services with the needs of your organization.
Target Audience
  • IT Managers/Support Teams
  • IT Architects, Planners and Consultants
  • System Administrators/Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management Team/Development Team
  • Process Owners/Practitioners

Module 1: The ITIL Qualification Scheme

1.1 Intro

1.2 About Scheme

1.3 Levels Of Qualifications

1.4 Qualification Bodies

1.5 The ITIL Foundation Certification Stubble

Module 2: Introduction to Service Management

2.1 Service And Service Management ­Part 1

2.2 Service And Service Management ­Part 2

2.3 Service Management Processes­ Part 1

2.4 Service Management Processes­ Part 2

2.5 Service Management Best Practices And Summary

Module 3: ITIL® and the Service Lifecycle

3.1 Service Management Practices

3.2 Why ITIL®

3.3 The Service Lifecycle

Module 4: Service Strategy

4.1 Service Strategy Purpose And Objectives

4.2 Service Strategy Scope

4.3 Business Value Stubble

4.4 Key Principles ­Part 1

4.5 Key Principles­ Part 2

4.6 Service Stragey Processes

Module 5: Service Design

5.1 Service Design Purpose And Objectives

5.2 Scope Of Service Design

5.3 Business Value Service Design

5.4 Service Design Key Principles

5.5 Service Design Processes­ Part 1

5.6 Service Design Processes ­Part 2

5.7 Service Design Processes­ Part 3

5.8 Service Design Processes ­Part 4

Module 6: Service Transition

6.1 Service Transition Purpose And Objectives

6.2 Service Transition Scope And Business Value

6.3 Service Transition Key Principles

6.4 Service Transition Processes ­Part 1

6.5 Service Transition Processes­ Part 2

6.6 Service Transition Processes­ Part 3

6.7 Service Transition Processes­ Part 4

Module 7: Service Operation

7.1 Intro To Service Operation

7.2 Service Operation Basic Concepts

7.3 Service Operation Processes ­Part 1

7.4 Service Operation Processes­ Part 2

7.5 Service Operation Access Management

7.6 Service Operation Functions

Module 8: Continual Service Improvement

8.1 Continual Service Improvement Purpose Objectives AndScope

8.2 Continual Service Improvement Key Principles

8.3 Continual Service Improvement Processes

Module 9: Service Management Technology

9.1 SMT

9.2 SMT Service Automation

9.3 SMT Service Analytics

Module 10: How it all Fits Together

10.1 How It All Fits Together

10.2 Outro

E-COURSE Expert-led video course with presentations, workbooks, quizzes, games and flashcards.
  • 08:04:22+ Hours Of learning
  • Includes video, presentations, workbooks, quizzes, flashcards & games
  • Receive a Certificate of Excellence on successful completion
  • Presented by highly qualified, industry leading experts
  • 12 Months access
  • 10-Day money-back guarantee
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