Information Technology Infrastructure Library (ITIL) - Foundation

299 USD 18.99 USD 94%
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The ITIL Foundations Training Package includes expert instructor-led training modules with customized presentations and learning supplements for an all-inclusive training program that provides the benefits of classroom training at your own pace.

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Module 1 - Service Management: Business Requirements

Continual Service Improvement
Foundations and Cycles
Public vs. Proprietary
Plan-Do-Check-Act Cycle
Process Model
Core Components
Responsible-Accountable-Consulted-Informed
Guiding Principles
7-Step Process
Terms
Test Prep
Review

Module 2 - ITIL Service Lifecycle Model

Service Lifecycle
Phases
Lifecycle Model
Provider Benefits
Customer Benefits
Automation and Service Management
Governance
Strategy Phase Process
Design Phase Process
Transition Phase Process
Operation Phase Process
Improvement Phase Process
Test Prep
Review

Module 3 - Service Strategy: Service Portfolio

Service Strategy
Vetting Service Strategy
Value Creation
Difference of Service
Utility and Warranty
Resources and Capabilities
Strategic Assets Positioning
Service Management
Business Case
Service Model
Risk Management
Service Strategy Processes
Service Portfolio Management
The Service Portfolio
Demand Management
Financial Management
Test Prep
Review

Module 4 - Service Design Processes

Service Design
Service Design Package
Business Change Process Model
Design Management
Five Aspects of Service Design
Service Solutions
Service Portfolio
Service Status
Management Systems and Tech Architectures
Process Design
Measurement, Methods and Metrics
The Four P's of Design
Design Constraints
Design Coordination
Service Catalog Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Supplier Management
Test Prep
Review

Module 5 - Service Transition: Change Management

Service Transition
Change Management
The Seven R's of Change
Service Assets and Configuration Management
Knowledge Management
Release and Deployment Management
Transition Planning and Support
Service Validation and Testing
Test Prep
Review

Module 6 - Service Operation: Functions

Service Operation
Incident Management
Problem Management
Event Management
Event Classification
Request Fulfillment
Access Management
Service Desk
Technical Management
Application Management
IT Operations Management
Test Prep
Review

Final Review

Service Lifecycle
Service Strategy
Service Design
Service Transition
Service Operation

  1. Module 1
5
Start
Continual Service Improvement
6
Start
Foundations and Cycles
7
Start
Public vs. Proprietary
8
Start
Plan-Do-Check-Act Cycle
9
Start
Process Model
10
Start
Core Components
11
Start
Responsible-Accountable-Consulted-Informed
12
Start
Guiding Principles
13
Start
7-Step Process
14
Start
Terms
15
Start
Test Prep
15
Start
Test Prep
16
Start
Review
16
Start
Review
  1. Module 2
17
Start
Service Lifecycle
17
Start
Service Lifecycle
18
Start
Phases
19
Start
Lifecycle Model
20
Start
Provider Benefits
21
Start
Customer Benefits
22
Start
Automation and Service Management
23
Start
Governance
24
Start
Strategy Phase Process
24
Start
Strategy Phase Process
25
Start
Design Phase Process
26
Start
Transition Phase Process
27
Start
Operation Phase Process
28
Start
Improvement Phase Process
29
Start
Test Prep
30
Start
Review

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